Privacy Policy

Overview

Ruhama ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or make a donation.

Information We Collect

When you make a donation, we collect:

• • Name and email address
• • Payment information (processed securely by Stripe)
• • Donation amount and frequency

We do not store your credit card details. All payment processing is handled by Stripe, a PCI-compliant payment processor.

How We Use Your Information

• • To process your donations
• • To send you updates about our work and impact
• • To provide donation receipts for tax purposes
• • To respond to your inquiries

Website Analytics and Reliability

We use PostHog to understand how visitors use the website and whether donation journeys work, and Sentry to diagnose errors, performance problems, and failed requests. These tools may collect technical information such as page paths, browser and device type, approximate location, interaction events, and performance measurements.

We do not send donor email addresses, phone numbers, payment details, exact donation amounts, or form contents to these tools. Donation amounts are grouped into broad ranges. Sentry session replays mask all text and block images and other media. PostHog session recording and automatic exception capture are disabled, and analytics are not used for advertising.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and processing donations (such as Stripe), subject to confidentiality agreements.

Cookies and Local Storage

We use a short-lived, secure cookie after a donation so the confirmation page can offer email updates. PostHog uses local browser storage to maintain an anonymous analytics identifier. We respect supported browser Do Not Track settings and do not use tracking cookies for advertising purposes. You can clear your browser storage or enable Do Not Track to limit analytics collection.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@ruhama.org.

Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page.